Viceroy Santa Monica Hotel - Santa Mônica

Equipe muito atenciosa, instalações confortáveis, ambientes estilosos

Cobrança de 20% de serviço para pedidos de refeição no quarto, acrescido de taxa de 10 dolares para a entrega pelo garçon.

Gostei das instalações do hotel, quarto muito confortável, excelente.

Nada

The Viceroy staff members were extremely courteous and respectful. My husband and I were treated very well, and any request we made was granted with efficiency. We both really appreciate the professionalism and expertise of James, our Concierge.

Upon approaching the Concierge desk to pick up vouchers, I noticed that a Viceroy guest was seated at the Concierge desk, using the desktop computer, and talking loudly on his cell phone. The language he was using in his conversation was innapropriate and extremely offensive. Although I quickly realized that this man was clearly not the concierge, I also felt embarrassed that this behavior is what anyone would witness upon entering or exiting the Viceroy.

Very warm and friendly staff, particular evening ambient, nice for a dinner in the garden or just for a drink. Very comfortable room with nice ocean view. Best location to visit la area.

Tasteful indoor decoration. Very upbeat modern vibe. Good valet service for car pickup.

Room lacked some very basic and common amenities:no shower cap; coffee maker; no bath mat inside the very old and high edged bathtubs. Would have been so easy to slip. Also the end table lamps had pull chains placed so high, we had to get out of bed in order to turn them off and on. Very strange. We specifically asked for a very quiet room when we booked and it was noted on the computer when we checked in (thank you), but they didn't tell us was that the Viceroy is now an upbeat night club until 1 a.m. every weekend night with a throbbing base which rocks the wall all the way up to our 7th story room. We couldn't sleep until after 1 am. We just thought somebody should have warned us.

I love the friendly, professional service as well as the beautiful rooms.

My main reason for staying at the Viceroy was to look at the Interior designs

The lobby, bar and restaurant were too dark and noisy - no sound attenuation

Friendly staff; good food and reasonable location

There are no coffee facilities in the room. Lighting is terrible in the foyer and entry. Smoking area did not reflect the standard of the hotel

Looks good. Close to the beach.

Wall thin as paper. Heard everything in adjacent rooms. Been woke up multiple times by party outside & party in conectig room & and even heard the tv from the adjacent room in the morning ... Party with dj on friday and saturday night at the pool area = was like having a dj in our room until 1 am. Drinks at the bar overpriced, breakfast overpriced, parking overpriced. Over all hotel over rated and over priced­. Would never go back!

The platforms of the beds stick out too far...I Have a large scrape and bruise from hitting one of them...no manager was available to talk with

Nice back yard, nice staff (exclude reception girl)

Small rooms, outdated interior, pretended to be luxury, but feels shabby

service, friendly employees

to crouded in the weekends price to high in comparison with other hotels we have been swimming pool to small

Loved the vibey atmosphere, the location was great! Rooms large, clean and chic! Great views of sea or city and mountains. Excellent staff.

On very noisy block! Had to have aircon on at all times as windows could not be opened for noise. Pool area great but far too small. In the 5 days we spent there could not get pool chairs in the sun once!!

Restaurant is nice, great food (although they do not have bread).

Do not take the oceanview rooms. View is quite poor as there are other buildings in front of the hotel and you have a very noisy highway just below your windows. Sun on the windows will make the room very hot during the day but air conditioning is like having a 747 at takeoff in your room so impossible to sleep. Basically oceanview rooms are extremely uncomfortable but the price you pay does not reflect it. Finally, I booked two rooms with queen beds and I got two rooms with King beds .... Avoid this place. Wasted money for an uncomfortable hotel.

Unpretentious and friendly with elegance and style. The staff without exception were brilliant - meeting every little desire or solving problems. Dining experience was fabulous - Menu varied without being to lengthy and delivered the promise. Loved the social events around the pool area too. I enjoyed a pot of Earl Grey tea served to me speadily in the little reading room - perfect! The coffee in house is also wonderful, however, the location of the hotel gave me opportunity to walk and seek out other coffee destinations. The Curtain over the road sitting in their little kitchen area was a great experience, or walking up Main St to an Organic coffee house etc. I will certainly make a point to stay again as my halfway treat when traveling between Uk and NZ. It makes the trip worthwhile, enjoyable and sorts out the jet lag on that long journey.

I thought I didn't like that there wasn't tea and coffee making in the room. However, it made me drink more water and not too much tea and coffee alone in my room. I got to seek out other interesting coffee and tea destinations.